Policy Scope Last updated: October 10, 2022 — Currently Effective This privacy policy applies to all Growth Plot Collect Software, applications and websites offered by Apical Solutions
This privacy policy explains our policies and procedures for handling your personal information and data you collect using our software. Your privacy is extremely important to us and if you have any questions regarding the contents of this policy document, please contact us at info@apicalsolutions.com.au. The organisation (e.g., your employer or another entity or person) that entered into the Agreement ("Customer") controls their instance of the Services ("Organisation Account") and any associated Customer Data. If you have any questions about specific Organisation Account settings and privacy practices, please contact the Organisation Account Owner of which you are registered under. Unless otherwise noted, our services are provided by Apical Solutions are inside of Australia. If you do not agree with the terms, do not access or use the Services or any other aspect of Apical Solutions Business. Information We Collect When you use our Services, we collect information relating to you and your use of our products and services from a variety of sources as listed below: User Registration Information. To use our Services you must have a Growth Plot Collect account. When you confirm/register your account, we collect your username, password, phone number and email address. Device Data. We collect data from the device and application you use to access our services, such as your unique identifiers and application crash data. Location Data. We collect the location information only when you specifically record it. No other location information is recorded. Cookies. We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognise repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons: - To make our site easier to use. If you use the "Remember me" feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to our websites. - For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into our Services. How we use data we collect
Your data is never shared with any other third party without your written consent. Your data is only used for providing and enhancing the service provided to you by Apical Solutions.
More specifically, we use Information for the following reasons: Customer Support. Providing customer support requires us to access your information to assist you (such as with design and technical troubleshooting). Your data may be required to access to contact you to provide these services.
To Prevent Potentially Illegal Activities or as Required by Law. To respond to legal requests and prevent harm or we receive a legal request, we may need to inspect the data we hold to determine how to respond. To Manage and Enhance Our Services. We internally use your information for the following limited purposes including: To monitor and improve our services and features. We internally use your data to monitor, troubleshoot and improve our services. To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, changes to our services or policies, and other email communication about your account). You can't opt out of these communications since they are required to provide our services to you. To contact you for marketing purposes (unless you opt out). We may contact you for promotional purposes. You may opt out of these communications at any time. For billing and account management and administrative purposes. Apical Solutions may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments. Data Retention Apical Solutions will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Terms of Use Agreement and Customer’s use of Services functionality, and as required by applicable law. Customer can customise data retention. For example, our Services can be configured to remove collected data after a period of time.
Upon deletion or cancellation of your account, we retain Customer Data for 180 days unless you specifically request to purge the data at the point of cancellation. Unless you request to remove all your data upon cancellation of your account, we retain your contact info to keep you informed of upcoming product announcements and communication. Apical Solutions may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Apical Solutions to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements. We will NOT sell your data. Under no circumstances does Apical Solutions sell your data for any reason. How we Share and Disclose Information Customers determine their own policies and practices for the sharing and disclosure of Information, and Apical Solutions does not control how they or any other third parties choose to share or disclose Information. Customers control how their captured data is distributed.
The following list outlines how we share and disclose information: • Customer’s Instructions. Apical Solutions will solely share and disclose Customer Data in accordance with a Customer’s written instructions. We rely upon these types of 3rd party service providers to provide our Services to you: Cloud Hosting Provider – to provide hosting facility and infrastructure to house our Services. Payment Processors - to process your subscription fees. Email Service Providers - to send account related notifications and alerts to you. Web Traffic Analytics Providers – to analyse web traffic patterns and Ad performance. App Crash Analytics Providers – To identify and troubleshoot application crashes. Security We are committed to handling your personal information and data with integrity and care. Apical Solutions works hard to protect Information you provide from loss, misuse, and unauthorised access or disclosure. We leverage the top cloud-hosting providers in the world to security store and process your data. We also transmit your data encrypted over the Internet using Secure Socket Layers, an industry standard for data encryption. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorised third parties as a result of collecting and transmitting your data through the Internet. Given the nature of communications and information processing technology, Apical Solutions cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. Consent By clicking "I Agree" or any other button indicating your acceptance of this privacy policy, you expressly consent to the following:You consent to the collection, use, disclosure and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses and log files. Your consent is voluntary, and you may revoke your consent by opting out at any time. Please note that if you opt-out, we may no longer be able to provide you our services. You consent to us sharing your personal data with relevant persons working for service providers who assist us to provide our services. If you have enabled cookies on your web browser, you consent to our use of cookies as described in this privacy policy. Privacy Policy Changes We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website.
